A step-by-step guide to shipping profitability

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Creating an online store is exciting. But you need to spend time in considering the experience of your customers to make it successful. Online shoppers can be impatient and skeptical. They’ll often abandon the experience at the first sign of complication. An e-commerce shopping cart experience that is appealing, organized, and hassle-free should be created. Every step in e-commerce needs special attention, especially e-commerce shipping.

An entrepreneur should pay close attention to the do’s and don’t’s of e-commerce websites. Creating a hassle free checkout experience makes customers happy. A satisfied customer recommends friends and family, which leads to more sales. Shipping is not as easy as picking up a box and packing your product.

To help you get out of shipping hassle, here is the list of Do’s and Don’t’s for e-commerce shipping:-

DO’s

1) Do Check Your Shipment before Shipping

Checking your package before shipping is an important part of e-commerce shipping. Make sure that you have noted down the exact address, phone number with the correct Pincode. Also, check if you are shipping the correct product. There is no harm in checking your item again rather than sending the wrong product to the wrong address.

2) Do Show Your Store’s Shipping Area Beforehand

Let your customer know if you have limited shipping area beforehand. Pincode lookup can be included on the product page and the customer can check if it is shipped to their area. This way, you save a lot of your customer’s time.

3) Do Offer Gift Wrapping Option

There are various shoppers who shop for their loved ones. Gift wrapping is a great option for your customer to buy gifts. Wrapping paper, ribbons and other decorative items options for your product can be given. This increases traffic and sales on your online store.

4) Do Provide Free e-commerce Shipping, or Shouldn’t You?

This is a risky business. Free e-commerce shipping will impress your customer, but it may cost a lot to your pocket. To balance this, you can offer free shipping after a certain amount of time. This way, you can adjust the shipping charges in your total cart value. This increases your sales since customers buy more products to grab free shipping.

5) Do Test Links

Sometimes, when you shop online, you get a “page cannot be displayed” message. It’s frustrating and you don’t bother visiting the page again. The web design team fails to test links which gets the customer frustrated.  Testing is vital to the smooth-running of a site. whether it is pre-launch or after you’ve implemented a change.

6) Do listen to your customers

As an online business, you’ll hear from your customers the day you launch. This doesn’t mean you should act on everything they say. But you should definitely listen. Your customers will point out things about your business you may have never thought of. After evaluating their suggestions, react soon to build something even better. When customers see you’re listening, you create much deeper ties and foster brand loyalty.

DON’T’s

1) Don’t Give Away Damaged Products

This is very important. Always check your product for any damage before you ship it. Also, make sure that your shipment is packed carefully according to the product. Care must be taken while packing Fragile and breakable items. It brings out a negative image of your company when a damaged product is received by the customer.

2) Don’t Let Your Customer Wait for Shipments for Days

Your customer should know the estimated date of delivery before checkout. This way, your customer will be available to receive orders. Also, don’t lie to your customers about the delivery date. You don’t have to give them exact delivery time, but an estimated time is a bonus for your store. Your customer can track the shipment from the courier company site by using bill number or AWB number.

3) Don’t Over Complicate the checkout process

Customers are most likely to abandon basket at the checkout stage. Long Winded checkouts put customers off. Ensuring you make this stage as simple and hassle-free as possible is vital. Give the user the option to checkout as a guest.

A fast checkout = A happy customer.

4) Don’t Wait For Shipping Cost to Come At Checkout

If you are charging extra for shipping, then it is always better to show the charging in the product page only. Your customer expects to know if there is any extra charge. If the shipping charges are shown in the end, there is a huge chance that it will lead to abandoned cart. Clearly state your shipping policy beforehand to the customer along with shipping charges. This will help you score brownie points with customers.

Visit www.gopigeon.in to post your queries. Send your parcels across the world at lowest prices.

Gopigeon’s Surface Product & it’s features: Part 6

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Our earlier blogs we gave an introduction of GoPigeon’s Surface product (A customised tech product which provides the easiest way to ship package anywhere across the world without the hassle of dealing with multiple surface courier companies), how it works and it’s features in gist and detail.

Last but not the least, in this last blog edition on GoPigeon’s Surface Product features we will talk about some of the most important features of GoPigeon product with regards to managing finances – electronic proof of delivery, budgeting and billing.

Here are those features in detail:

e-POD (Electronic Proof of Delivery):

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GoPigeon provides ePOD (Electronic proof of Delivery) access through API within 24 hours of delivery of the shipment to end consignee.

Budgeting:

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GoPigeon’s Simplified Rate Chart and Dynamic Pricing for robust budgeting and planning helps clients save a lot of money and plan better for the shipment movement.

Centralised billing:

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GoPigeon provides a Simplified Uniform Central Billing in spite of multiple partners being used for best experience of its customers and clients.

For more information, log on to http://www.gopigeon.in or drop a mail @ sales@pigen.in

 

Gopigeon’s Surface Product & it’s features: Part 5

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GoPigeon has launched a product to meet Surface movement. It has developed a customised tech product which provides the easiest way to ship package anywhere across the world without the hassle of dealing with multiple surface courier companies.

In our earlier blogs we talked about how it works and what are its features. In this blog we will talk about few more features in detail for better understanding.

Seamless Claim Handling:

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GoPigeon enables easy CoF (Certificate of fact) disposal for quick and hassle free claim processing of any shipment which is lost or damaged in transit.

Quick response to queries:

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GoPigeon provides Dedicated customer support for quick response and on time. All your queries will be resolved as quickly as possible.

Fastest Resolution to issues:

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GoPigeon’s Operation’s Team Deep engagement with 3PL partners for faster issue resolution helps our clients with fastest resolution to issues.

For more information, log on to http://www.gopigeon.in or drop a mail @ sales@pigen.in

Happy Shipping!

Gopigeon’s Surface Product & it’s features: Part 4

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In our earlier blog we gave a gist of our Surface product and it’s features. Here, in this & coming few edition of our blogs we will talk about it’s features in detail.

As you are aware of, GoPigeon has launched a product to meet Surface movement. It has developed a customised tech product which provides the easiest way to ship package anywhere across the world without the hassle of dealing with multiple surface courier companies.

Here are few features in detail:

Update via. SMS/email:

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One of the feature of GoPigeon Surface Product is that you get the regular update of your shipment – its movement at each point via. SMS and email on your registered mobile number and email id.

Customer Happiness & Support Team:

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GoPigeon has a Customer Happiness and Support Team which is always ready to solve all your queries and issue. You just need to share your concern and our team resolves it and soon as possible.

Dedicated KAM (Key Account Managers):

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Once you become the client of GoPigeon, you are assigned a Dedicated Account Manager. You can reach them anytime with your issues and they will provide you the solution. They will also share performance report and updates needed for smooth movement of your shipments.

For more information, log on to http://www.gopigeon.in or drop a mail @ sales@pigen.in

Happy Shipping!

Gopigeon’s Surface Product & it’s features: Part 3

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GoPigeon has launched a product to meet Surface movement. It has developed a customised tech product which provides the easiest way to ship package anywhere across the world without the hassle of dealing with multiple surface courier companies.

In our earlier blog we gave a quintessence of our Surface product and it’s features. Here, in this & coming few edition of our blogs we will talk about it’s features in detail. We have already talked about it’s Pincode reach, Insurance, API integration, ICA and Bulk order processing.

Here are few more features in detail:

Scheduled Delivery:

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GoPigeon’s easy to use dashboard lets you schedule the delivery of your shipment basis your convenience. You can get your shipment delivered when you want and where you want.

Real time tracking:

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GoPigeon lets you track each and every movement of your shipment – from the movement it is handed over to the logistic partner to it is delivered. Get the real time tracking of your shipment and be tension free.

Automated MIS:

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Get automated MIS (Management Information System) report twice a day with the details on how many shipment were handed over to GoPigeon, how many got connected, how many are in transit and how many got delivered. It helps you know the exact location and status of your shipment.

For more information, log on to www.gopigeon.in or drop a mail @ sales@pigen.in

Gopigeon’s Surface Product & it’s features: Part 2

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In our earlier blog we gave a gist of our Surface product and it’s features. Here, in this & coming few edition of our blogs we will talk about Surface Product features in detail.

As you are aware of, GoPigeon has launched a product to meet Surface movement. It has developed a customised tech product which provides the easiest way to ship package anywhere across the world without the hassle of dealing with multiple surface courier companies.

Here are few features in detail:

Seamless API Integration:

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Get your website seamlessly integrated via. GoPigeon’s API. The process for API integration is very simple and easy. It is also very fast in comparison to other logistics partners.  

Bulk Order Processing:

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The hassle of processing orders manually or one-by-one is over now. GoPigeon helps in processing bulk orders. Be it 1 or 1000 or 10000 orders, you can upload and process them in one go.

ICA (Intelligent courier allocation):

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GoPigeon Surface product is launched with a new product feature, ICA – Intelligent Courier Allocation, to effectively optimise its network of logistics partners. The goal is to ensure Faster delivery speed, Quick claim settlement and Increased RTO (Return to Origin) SLA.

For more information, log on to www.gopigeon.in or drop a mail @ sales@pigen.in

Gopigeon’s Surface Product & it’s features: Part 1

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In our earlier blog we introduced our Surface product and it’s features in gist. Herein this & coming few edition of our blogs we will talk about it’s features in detail.

As you are aware of, GoPigeon has launched a product to meet Surface movement. It has developed a customised tech product which provides the easiest way to ship package anywhere across the world without the hassle of dealing with multiple surface courier companies.

Here are few features in detail:

21000+ pincode:

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GoPigeon is a one-stop solution for all your shipping needs. We have reached to 21000+ pin codes across India. Be it any nook or corner of the country, we will ensure that your shipment reaches on time, every time.

Not dealing with Multiple courier partner:

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Forget the hassle of dealing with multiple logistics partner to have maximum reach. GoPigeon provides 21000+ pincode reach. With us, you can reach each and every corner and thereby helping you save time, energy and resources.

Insurance:

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Save your shipment from loss and damage as GoPigeon provides the services of getting the shipment insured. Now send your shipment tension free and if anything happens to the shipment, get the claim for same.

 

For more information on ICA and our unique services, drop a mail @ sales@pigen.in or log on to www.gopigeon.in